As hiring managers, we conduct interviews for two basic reasons:
- To determine if a candidate can deliver the results we need, provide new ideas and better ways of doing things, fit in with our organization’s culture and people, and potentially be promoted in the future.
- To share information with the candidate that enables the person to make an informed decision about whether or not to join our company, should an offer be extended.
I firmly believe that a lot of employee underperformance and turnover could be prevented by better interviewing. Too often, the wrong people come aboard because the interviewer has both failed to ask the right questions and failed to share relevant information that could discourage candidates from joining the company. Today, we’ll look at the first part of the equation.
Almost every interviewer will ask questions like “Tell me about yourself” and “What are your strengths and weaknesses?” And almost every candidate will have well-rehearsed answers to these questions—which means you’re not gathering any valuable information.
As an interviewer, you need to find out if the person you’re interviewing is really any good, or merely the beneficiary of a strong company, market, or product. You need to know how the candidate thinks, what the candidate does, and the underlying rationale behind his or her actions.
The following questions should help you obtain that information:
- How do you sell? Specifically, what do you say and do when customers call you for a quote or proposal, or you target and engage with customers who aren’t familiar with your company or products? Give me some examples.
- What is unique about the products and services you’ve marketed and sold? Why do customers buy them? How are they unique relative to what your competitors offer? Is there is a “good enough” product or process already in place for most of your customers? If so, how do you get customers to change and adopt your products?
- How do you choose which customers to target and engage with in the first place? What criteria do you use? How would you rank those criteria? Give me some examples of how you’ve done this.
- What problems do you have when selling? What stops you from selling more products faster? Rank the problems you have, and explain why you ranked them that way. Give examples and tell me about the results you achieved.
- How do you ensure that the revenue you’re responsible for delivering is profitable? How profitable are your customers in terms of gross margin? How do you measure profitability? What other costs do you and your company incur in selling to your customers? Give examples.
- Regarding selling, what have you changed your mind about during the last year or so, and why did you change it? What do you feel strongly about and why? What ideas do you have for improving results in your field? Have you implemented any of them, and if so, how did you do it and what were the results?
- What do you do on a regular basis to improve your skills and performance? Who and what do you read and listen to?
- How do you sell services? Please describe the steps involved. What do you say to prospects to get their attention regarding your services?
- What risks do customers perceive in buying your products or from your company? How do you address those risks with them?
- What return on investment can a typical customer expect from your products, and how is that ROI better than what your competitors offer?
- When and how do you talk about price with customers? How do you defend your prices when customers tell you your prices are too high?
- How do you add value to your organization? Relative to what you’re paid, how much money does your employer earn in return and where does that money/return come from?
- How do you spend your time in a typical week? How much time do you spend selling and supporting customers vs. internal company activities? How do balance your time between servicing your existing customers and pursuing new ones?
- How do you help and support other salespeople in your company? What questions do they come to you with, and how do you answer those questions? Give me an example.
- What do you measure your performance relative to? How have you outperformed “the market”? In other words, have you grown your business/territory faster than your industry and competitors have grown? If so, by how much?
Next time, I’ll give you my thoughts on the information you should share with candidates—and how you should share that information.